Our Story: From Dial-Up Roots to Modern IT Services
Cloud 9 began in 1993 as Westchester County’s first Internet Service Provider, built to solve a simple but frustrating problem—local businesses had no affordable way to access the internet. What started as a workaround for long-distance dial-up quickly grew into a full-service ISP for Westchester and NYC.
As technology advanced, we expanded our offerings to include business hosting, DSL, colocation, and managed WAN services. Our in-house datacenter kept us running through major events like 9/11 and Hurricane Sandy, when many others went offline. We focused on reliability when it mattered most.
By 2010, we shifted from ISP to MSP, helping longtime clients navigate complex IT projects, supporting their own evolving businesses, and growing network demands. Most of our customers still have in-house IT - and we work right alongside them, filling in the gaps, adding expertise, and never pushing them out of the picture.
Our Mission Is To Help Businesses Work Better Through Collaborative, Reliable IT Services
No cookie-cutter solutions.
We tailor our IT services to your actual environment, goals, and team. That means thoughtful planning, relevant tools, and better results—not just whatever a vendor’s selling this quarter.
Your time matters to us.
We understand that every delay or misstep costs you productivity. We take pride in answering quickly, resolving things fast, and never leaving you wondering if someone’s on it.
We’ve seen it all.
Since 1993, we’ve supported nonprofits, financial firms, schools, manufacturers, and more. That breadth of experience lets us bring smart context to your IT environment.
We speak human.
You shouldn’t have to translate tech-speak to understand your own systems. We explain clearly, offer real guidance, and help you make confident decisions.
Let us take the weight of IT off your plate—so you can lead, grow, and succeed without the unnecessary stress of managing your own IT.
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Our Core Values
Our core values aren’t just words—they’re how we’ve earned the trust of businesses for over 30 years. These principles guide every decision we make and every IT service we deliver, day in and day out, no matter the challenge.
Do The Right Thing, Every Time
We always prioritize what's best for the client, even when it's harder or less convenient—because trust is built through consistent actions and dependable results.
Solve Problems Practically
We don’t push flashy tools or over-engineered fixes. We focus on what works, what lasts, and what makes your day-to-day business easier to run.
Commit For The Long Haul
We build relationships that last. Many clients have been with us for 10–25 years because we show up, stay accountable, and deliver long-term value.
Communicate With Clarity
We make complex IT easy to understand so you can make informed decisions with confidence, not confusion or unnecessary technical jargon.
Why You Might Need Help
Even if you have someone in-house handling IT, it’s tough to keep up with every vendor, security threat, update, and issue. You don’t need to do it all alone—and you shouldn’t have to.
Whether you’ve outgrown your current support, faced too many disruptions, or just want expert eyes on your setup, we’re here. Our IT services fill the gaps and give your team the backup they need to move forward with confidence.
Why You Should Choose Us
We’ve been solving real IT problems for over 30 years—not selling hype or outsourcing everything. When you work with us, you get direct, experienced support and smart strategies that make sense for your business.
We’re not trying to replace your team—we're here to support them. Our co-managed IT services build trust by complementing your existing staff with expertise, stability, and guidance you can count on day in and day out.
Get More from Your IT Partner
Call our business managed IT services department directly at (914) 696-4100 or simply fill out this form and we will get in touch with you to set up a getting-to-know-you introductory phone call.
What Happens Next?
Fill in our quick form
We'll schedule an introductory phone call
We'll take the time to listen and plan the next steps
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